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Delivery & returns

Ordered before 17:00 on working days, delivered tomorrow!

You order your acupanel easily and quickly via our web shop. As soon as your order has been placed, you will receive an order confirmation. Later that day, you will receive an e-mail with all the necessary information on delivery. This e-mail includes a live Track & Trace code, so that you can track your order and do not have to wait at home all day. How convenient! In cooperation with our reliable logistics partner, we will deliver your order to your home.

Delivery in Belgium and Luxembourg

Want to place an order with us and live in Belgium or Luxembourg? No problem! Even in Belgium and Luxembourg our delivery is absolutely free and your order will be delivered the next working day!

Delivery outside the Benelux is also no problem. For more information, please send an e-mail to info@wallpanelen.nl.

Not at home?

Are you, for whatever reason, not at home when we try to deliver your order? If so, we’ll put a note in your letterbox so we can schedule a date for a new delivery slot.

Would you like us to visit you again the next day? No problem! In this case, please let us know before 16:30. If we do not hear from you, we will automatically try to deliver the product again two days later.

Delivery to neighbours?

If you have explicitly indicated in writing that we may also deliver a product to your neighbours, we will of course do so when you are not at home. Without this permission, we will never deliver your order to your neighbours.

Q&A

Do you deliver in the Netherlands?

Yes, we deliver throughout the Netherlands! Delivery of small and large parcels in the Netherlands is completely free (with the exception of the Wadden Islands).

Do you deliver to the Wadden Islands?

Yes, for deliveries to Texel, Vlieland, Terschelling, Ameland or Schiermonnikoog, an additional amount will be charged by the carrier. This amount depends on the island and dimensions of the products ordered.
More information about delivery to the Wadden Islands? Send us a message!

Do you deliver in Belgium?

Yes, we deliver in belgium for a low rate!

How will my order be delivered?

Your order will be delivered by our reliable partner specialising in large and heavy missiles. Together, we ensure that your order is delivered to your home safely and in good condition.

Can I change my delivery address?

Have you ordered something that is being sent to an incorrect address? Please notify us as soon as possible and we will adjust the address of the shipment.

My order was delivered incomplete, what now?

Not all parts or accessories are included in the package? That’s unfortunate! If available, we will deliver the missing part to you within two working days. Please do not hesitate to contact us directly about this at info@wallpanelen.nl or call us at +31653699123.

My product was delivered damaged, what now?

We take the utmost care in packing our products. However, due to the sometimes considerable dimensions, damage may occur during the delivery process. We would like to stress that we are happy to solve this for you! In case of damage, please contact us as soon as possible at info@wallpanelen.nl or call us at +31653699123.

Why do wall panels have an online showroom?

At Wallpanels, we have opted for a digital showroom! We have added detailed product descriptions to all our models, including realistic photos, and our customer service staff are always on hand to offer expert advice! In short, at Wallpanels you will find all the information you need to choose your favourite acupanel. There is no need to visit us to see or experience the products properly. You can take your time to view and compare all acoustic panels online.
Moreover, our delivery team will deliver your order quickly. You can order your favourite acupanel easily and quickly via our webshop, and at the same time, we contribute to preserving the environment!

What is the delivery time of my order?

Orders placed before 16:30 on weekdays will be delivered the next day. During some peak periods and holidays, delivery may take longer than normal. We will keep you informed about this!
For colour samples, orders placed before 23:59 = next working day delivery!

Do you also deliver on public holidays?

We do not deliver on public holidays or the following day. During the rest of the year, however, we are available to serve you!

When will I receive an e-mail with delivery information?

Once you have placed your order, you will first receive an order confirmation. After 21:00 you will receive an e-mail with all relevant delivery information. In this e-mail you will also find a live Track & Trace code to track the progress of your order.

What are the delivery times?

Your order will be delivered between 08:00 and 18:00. You will be notified of this by e-mail!

How big is the package

This can be found under the ‘specifications’ tab on the relevant product page. It describes the package size per colour and size.

This is what customers say about Wallpanelen!

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